Terms and Conditions


Terms & Conditions

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This law does not affect your statutory rights.

Before you place an order, if you have any questions or queries concerning these terms & conditions, please do not hesitate to contact us on 01628 499980 or email us on theteam@thoughtfulproducer.co.uk.

All prices on this site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

Delivery Policy & Terms

You will be able to choose the available delivery date/time & details. We will notify you if your goods are not able to be despatched within the agreed timescale for any reason. The costs for delivery are shown depending on shipping destination and delivery service selected. Any delivery times quoted are best estimates, based on availability and normal delivery time. Please see our Delivery Page for further information about delivery times and rates. In the event of a delivery not being delivered within the quoted time, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a 3rd party.

Prices, Description & availability of goods

Prices and availability of goods are subject to change without notice. However the customer will only pay the price of goods at the time of purchase.. We will always do our very best to achieve exact weights, however due to natural variations we cannot guarantee precise weights.

Whilst we take the utmost care to ensure that all product descriptions, images, information & prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions.

Orders will be accepted & processed at our sole discretion & we reserve the right to decline orders without providing an explanation.

Payment

All of our online payments will be processed through WorldPay. We use WorldPay to ensure the highest possible level of security and fraud protection available for all of our customers. We currently accept all of the major credit & debit cards, apart from American Express. All transactions are shown in pounds sterling (£).

Promotions

Any promotions or discount codes are offered at the discretion of The Thoughtful Producer Ltd. Offers or discount codes may not be redeemed in conjunction with any other offer. One voucher is permitted per customer and can only be used once, no cash alternative available. Discount codes cannot be applied to discounted products, shipping costs or orders which have already been placed. We reserve the right to withdraw promotions or discount codes at any time and without notice.

Complaints

Should you have any form of complaint regarding any service or product that you have received from The Thoughtful Producer, please call us on either 01628 499 980 or email us at theteam@thoughtfulproducer.co.uk.We will always aim to acknowledge complaints within 3 working days. If you wish to write, please send all post to: The Thoughtful Producer, Kings Coppice Farm, Grubwood Lane, SL6 9UB

Cancellation/Returns

If you are unsatisfied with a product, please do contact us and we will resolve the matter either through a refund or replacement, at our discretion.

You have the right to cancel any order made, unless the order has already been despatched in which case we will be unable to cancel the order.

The Thoughtful Producer Ltd reserve the right to offer conditions on refunds based on quality reasons. We may ask for you to provide evidence of any quality issue, and may make arrangements for these items to be collected or returned to us. Failure to provide evidence, or make such items available for return, could compromise your ability to have a refund. All refunds are at the company’s discretion. All refunds will be processed within 10 working days of an agreed refund amount.

Copyright & Trademark

The Thoughtful Producer Ltd reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & text written) and otherwise as produced. Any infringement, whether by the replication of photographs or the repetition and/or plagiarism of print, will not be tolerated and The Thoughtful Producer Ltd reserve the right to raise legal proceedings to protect its commercial interests.

 

All website content is © 2017 The Thoughtful Producer & cannot be used or reproduced in any way without the express permission of The Thoughtful Producer